About Me
I'm a customer experience and operations leader with 15+ years of experience building and transforming support organizations across enterprise e-commerce environments. My focus is on CX strategy, operational excellence, technology modernization, and cross-functional leadership — the kind of work that improves the customer experience while strengthening operational performance and long-term scalability.
I bring a systems-oriented approach shaped by executive leadership at Bodybuilding.com, operational advisory work through Mosaic Retail, and digital brand development at Cartel Design Studio. Across all three, the throughline has been the same: connecting customer experience, operations, and digital commerce to solve complex business challenges.
Experience
Raw Nutrition & Bum
Supervisor, CS
06/’26 – Present
Leading customer service operations with an initial focus on Amazon while partnering across teams to improve customer experience, streamline support operations, and build scalable processes for Raw Nutrition and Bum Energy.
The Home Depot
Lot Associate
02/’26 – 06/’26
Supported store operations by assisting customers with loading, maintaining lot organization, and ensuring a safe, efficient shopping environment.
Cartel Design Studio
Founder
12/’25 – Present
Independent branding and web design studio creating identity systems and websites for portfolio projects and select clients.
The Home Depot
Pro Loader
04/’25 – 08/’25
Provided hands-on support for contractors and Pro customers by loading and organizing building materials in a high-volume retail environment. Operated reach-lift equipment with active certification while maintaining safety standards, efficiency, and consistent customer service.
Mosaic Retail
Founder
08/’24 – Present
Established a boutique customer experience consultancy providing CX strategy and operational advisory services for e-commerce brands.
AceLotus Inc.
Founder
04/’23 – Present
Holding company providing the operational foundation for consulting, design, and future business ventures.
Bodybuilding.com
VP, Partnerships
02/’23 – 04/’23
Served in an executive role responsible for evaluating strategic partners, assessing business legitimacy, and preparing partnership opportunities for internal review during a period of organizational transition and undefined ownership.
Bodybuilding.com
VP, CX
03/’22 – 02/’23
Led customer experience strategy in partnership with executive leadership, aligning experience, technology, and operational initiatives across digital channels. Managed key CX programs, platform modernization efforts, and cross-functional vendor collaborations to strengthen automation, retention, and customer insight.
Bodybuilding.com
Sr. Director, CX
04/’18 – 03/’22
Directed enterprise-wide CX operations and modernization initiatives, leading service stability, technology transformation, and financial recovery efforts during periods of rapid organizational change. Oversaw global support programs, platform migrations, risk mitigation, and customer-facing policy ownership across multiple functional areas.
Bodybuilding.com
Director, CX
12/’16 – 04/’18
Directed customer experience operations across all contact channels and support functions. Built foundational performance management processes, reporting visibility, and operational structures to strengthen accountability, elevate service standards, and support scalable CX growth.
Bodybuilding.com
Manager, BPI
10/’13 – 12/’16
Led strategic business process initiatives focused on redesigning CX systems, workflows, and policies to support long-term scalability and operational health. Gathered frontline feedback to identify systemic gaps, developed executive-level process blueprints, and defined future-state recommendations that aligned technology, operations, and customer experience.
Bodybuilding.com
Sr. Manager, CX
07/’12 – 10/’13
Directed customer experience operations during a foundational growth phase, establishing scalable systems, benchmark service standards, and performance structures that strengthened operational efficiency, financial discipline, and service quality across all contact channels.
Bodybuilding.com
Manager, CX
06/’11 – 07/’12
Managed CX operations and business planning for a 100+ employee support organization during a period of major modernization. Led implementation of UCaaS and Workforce Management platforms, strengthened PCI compliance, and developed operational documentation and training infrastructure to improve efficiency, accuracy, and service quality.
Education
Boise State
B.A. Communication